Customer Information
It is entirely the customer’s responsibility to ensure suitability of our products for your pets, we recommend that you check daily for any signs of wear.
Please be aware that if your dog does pull a lot on a collar and lead, it might be worth trying a harness or halti, as it would be safer and less pressure on your dog.
Delivery
All our items are usually dispatched within 3-5 working days via Royal Mail. During busy periods our dispatch time may take a little longer. Our postage is £2.20 for the first item, please email me for a postage price for purchase of multiple collars (UK only).
For international delivery please email me for a postage price.
Returns
If your not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that items must be returned to us within 14 days of receipt, in an unused, in pristine condition with original tags attached for a refund of the purchase price minus any P&P costs.
Faulty/damaged Returns
In the unlikely event that you receive faulty or damaged goods please contact us and let us know the item fault. We pride ourselves on offering excellent customer service and we will endeavour to rectify any problems.
For further information or to obtain a return address please feel free to contact us at email me
Terms & Conditions of Use
1. Security
Shopping with us is safe – guaranteed.
Baskerville’s Collars uses PayPal to secure your online payments. We take all reasonable steps to protect your personal information.
Buying on-line is as safe as buying by mail order. If you feel confident to buy by phone, fax or mail, you should be confident to buy from Baskerville’s Collars. Your rights are the same. In the UK, you are covered by the Sale of Goods Act 1979 and the Trade Descriptions Act 1976. If you receive faulty goods you have the right to a full refund.
Other ordering methods. If you do not wish to order online please get in touch with me via our contact page & I will get in touch with you to discuss payment.
2. Baskerville’s Collars privacy statement
I promise that we will never give or sell your details to anybody or any company, anywhere, anytime.
We will only use customer data for legitimate business purposes. I will not send random marketing emails to personal email addresses (spam). The only information I have about you is that which you supply directly to me (e.g. when you order or submit enquiries). When you order or submit enquiries to Baskerville’s Collars you are agreeing to the use of your personal information for the following purposes:
To fulfil our agreement with you, including administering any accounts, processing and obtaining payment.
To inform you (by mail, telephone, e-mail, or otherwise) about our products and services which we consider may be of interest to you.
For fraud prevention and detection.
You have a right to see any personal information which is held about you upon written request. We are not responsible for the data policies or procedures or the content of web sites linked to. We do collate statistics about site traffic, sales and other commercial information but these statistics do not include any information which can identify you personally. Our web site conforms to the requirements of the Data Protection Act, 1988.
3. Terms and conditions
In order to comply with the European Union (EU) Directive on Distance Selling, our Terms & Conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these. Your statutory rights as a consumer are not affected.
4. Purchasing from Baskerville’s Collars
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Statement (above) without asking your consent and you may request that your details are removed from our system by writing to us.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made.
Your credit card payment will be deducted prior to sending the goods ordered. This will usually be prior to the goods being dispatched. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability.
5. Payment options
Baskerville’s Collars accepts PayPal, Visa, Mastercard, Maestro and debit cards; and uses PayPal to process all these online payments.
6. Order confirmations
You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order. Invoices are sent to the purchaser’s address with the goods.
In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible.
If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method by which the payment was made.
7. VAT & duty
The prices shown on the product pages do not include VAT. At this time our turnover is below the VAT threshold which means we are not required to register for, our charge VAT.
8. Advertising and Typographical Errors
All items featured on the web site are for new stock, unless otherwise stated.
While every care is taken to faithfully reproduce all such descriptions, errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us to discuss the product in more detail.
In the event of a product that is listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account.
9. Conformity Of Goods
I have taken every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
10. Damaged or defective goods
I endeavour to supply goods that are free from defects in materials and workmanship.
You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems, so that we can arrange for their collection at no cost to you.
Damages and shortages must be notified within 7 working days of delivery. Please retain all documents and packaging.
We will at our option replace the goods or refund monies paid by you.
11. Returning goods/cancelling your contract
If you are a UK consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition at your expense.
You must inform us in writing of your desire to cancel within fourteen working days starting from the day after the day the goods are delivered to you.
You must return the goods to us at your cost and ensure the goods are adequately insured during their return.
If you wish to cancel, please write to us at the address below. We require all cancellation requests in writing, by e-mail or post within 14 working days from the day after you receive the goods from us. I shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.
Please be sure to include the following details with all returns: Your name, daytime telephone number, order number, and the reason for the return. This does not affect your statutory rights.
12. Card Security
Shopping with us is safe – guaranteed. Baskerville’s Collars use PayPal to secure your online payments. We will take all reasonable steps to protect your personal information. If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you.
13. Delivery
Delivery times vary according to weight of order and courier used but is usually 3-5 days from shipment. All stock items are normally shipped within 48 hours. We use a variety of companies to ship our goods in an effort to keep shipping costs as low as possible. Orders placed whilst we are away at a show, workshop or traveling abroad may be subject to a few days delay.
We are based in Swindon, Wiltshire. If you are local & wish to collect goods directly from us please get touch to arrange a suitable time.
If you live in or around Swindon. Please get in touch to discuss local delivery costs (Within the following postcodes):SN1, SN2, SN3, SN4, SN5, SN6, SN7, SN8, SN9, SN10, SN11, SN12, SN13, SN14, SN15, SN16, SN25, SN26RG17, OX12, OX18,GL17.
Disclaimer:
In using this website, you ‘the customer’ has agreed to the terms set out in terms & conditions of use. All products displayed within this site are subject to availability and are displayed as accurate as possible. We will not be held responsible for any variations in shade of colour of an item to that which is displayed on the website.
This site may from time to time inherit inaccuracies or errors to text or pictures. We also hold no responsibility for links to further material either directly or indirectly from this site which may lead to errors or viruses.
We do collate statistics about site traffic, sales and other commercial information but these statistics do not include any information which can identify you personally.
